Frequently Asked Questions

General

How long is my information kept?

Your information is kept permanently within Listomax on your own computer.

Do I have to be registered on eBay to use Listomax?

Yes, though you will be offered the opportunity to register on eBay when you first sign on with Listomax.

Do I need any special equipment to use Listomax?

You will need a digital camera (see our photo tips) and a computer running Windows XP, Vista or Windows 7.

How do I change the template (the look of my listings)?

The template can be changed in Options. Click the Template tab.

What templates are available?

The current templates can be seen here.

Are there any other templates available?

The templates shown here are all that are available at present. We add templates every so often.

I would like to insert code into my auctions, HTML/Javascript etc.  Will Listomax accept HTML when editing an inventory item?  Or will it just post it as viewable text in the listing.  If so, any workarounds?

You cannot add it directly.  Instead, do this:

1. Menu > View > Level > Normal. This adds some extra tabs to Options.
2. Menu > View > Options > HTML. This allows you to associate HTML with keywords which can later be inserted into listings.

For Javascript or HTML that appears in all your listings, you could also customize a template, see below.

Can I change the templates?

Yes, though you need HTML and general computer skills. See the templates page for full details.

Listings

I scheduled a listing for later, and now I want to change the time it lists.

Select the item, then choose "List Item". Click the second button, "Schedule", then choose the amended date and time.

I want to make Listomax remember the template.

In Menu > View > Options > Templates, uncheck the checkbox "When relisting, use the above template...". Alternatively, if you use one template all the time, you can instead select that template in options and it will always be used when listing. This is useful if you want to switch to a different look for all your listings without having to adjust each listing.

It would be handy to have a place to put the price I'm planning to start with before I actually have to list the auction, and a place for comments.

Prices are saved with the listing, rather than with the inventory item. This is so that if you have a history of unsold listings for an item, you can see the listing price for each one. However, you can add notes to the inventory items. First choose Menu > View Level > Normal. This adds several tabs to the Options dialog. Then Menu > View > Options > Inventory will show 3 check boxes which add extra private fields. They do not show in listings in any way. Although they are described as being for size, condition and location, you can use these fields for any purpose you wish.

Where can I get a list of ebay's fees?

See this eBay help page for details of eBay fees. They're a little complex on first reading, but you'll soon get the hang of it.

How do I arrange for Local Pickup?

A user writes:

Hi, I have been having problems when I choose to list something with no shipping local pick-up only. Listomax clearly gives me the no shipping option which should refer potential buyers to the item description for details. This does not work. When I choose this option, it still gives shipping options in the listing. Please either fix this or provide a workaround. This is causing big problems when someone wants me to ship a pool table for $5.

The checkbox "Check this if shipping from outside U.S." also sends shipping details. This has to be done because eBay does not allow an item to be listed unless domestic shipping details are sent. Pretty misleading for the buyer, but there you go.

Instead, you need to select "Flat rate" on the "Domestic:" tab, choose "Local Pickup" as the only service, and add a flat rate cost of $0.

Pictures

How many pictures can I have?

You can add as many pictures as you like to an individual listing. Your eBay fees will be the same however many pictures you use. We have recently increased the number of pictures at once across all your eBay listings from 1,200 to 3,600.

Why are extra pictures free?

Because they are on the Listomax server, not on eBay's server.

Where are the pictures kept?

When you first add pictures to an inventory item, Listomax copies the picture to its own folder. When you list an item, the picture is reduced in size, then uploaded to a special Listomax server, where it remains for 60 days. If you list something from more than 60 days ago, the pictures are automatically uploaded again.

Upgrading

Do I need to uninstall Listomax before installing a newer version?

No.

Will my data be saved if I upgrade to a later version?

Yes.

I've bought a new computer. How can I move my Listomax data to the new machine?

See our help page Moving Listomax to a New Machine.